Warranty

What is Warranty Policy?

We wants you to enjoy your jewelry free of defects and we offer a 1 year warranty from your date of purchase.
We Lab-Grown Diamond items include a 2 year warranty from the date of your purchase. 
CALIFORNIA ONLY: For purchases made in California that are later shipped to the consumer, the warranty period shall be one (1) year from the date of delivery to the consumer.

Quick Facts: 

  • We do not repair jewelry, we will only replace the item if it is still available or give you and item of equal or lesser value. 
  • We do not cover lost jewelry, we apologize for the inconvenience. 
  • Items in their unused and original condition purchased from US Online Store can be exchanged within 30 days of purchase in one of our store locations. 
  • Damage and defective items can only be returned by mail for a refund and cannot be returned or exchanged in-store. 
  • Our jewelry will tarnish, but can easily be cleaned. To learn more about cleaning your jewelry.

 
Warranty obligations are limited to the terms set forth below:

1. Warranty Coverage
We warrants to original consumer purchasers that all products, with the exception of Lab-Grown Diamonds, (“Products”) purchased through an authorized distribution channel, such as a store, an authorized multi-brand seller, or the eStore or other authorized online seller (list of authorized online sellers can be found), will be free from defects in materials and workmanship under ordinary consumer use for a period of one (1) year from the date of original retail purchase. CALIFORNIA ONLY: For purchases made in California that are later shipped to the consumer, the warranty period shall be one (1) year from the date of delivery to the consumer. During this warranty period, if a defect in the Product is identified, and you follow the instructions for returning the Product, we will either (i) replace the Product with a new Product that is equivalent to the Product that is to be replaced; or (ii) refund to you all or part of the original retail purchase price of the Product. We shall have no obligation to repair, replace or refund until the defective Product is returned. A replacement or repaired Product will assume the remaining warranty of the original Product or a warranty period of ninety (90) days from the date of replacement or repair, whichever period is longer. When a refund or replacement is given, the returned Product becomes property.

2. Obtaining Warranty Service
To obtain warranty service for your Product, please contact your local authorized retailer. You may locate the nearest authorized retailer. Alternatively, you may contact customer service. Customer service may be reached by:

Tel: 1-855-922-2600; ask for Consumer Affairs


Please have available the following information: (i) the Product you purchased, (ii) your sales receipt reflecting the date on which you purchased the Product, and (iii) the name of the seller from which you purchased the Product.

You may also submit a warranty claim online.

3. Exclusions and Limitations
This warranty applies only to Products purchased through authorized distribution channels, unless otherwise prohibited by law. Because cannot vouch for the authenticity of products purchased through unauthorized channels nor the quality control procedures of the retailers in those channels, this warranty is not available for Products purchased from unauthorized sellers. This warranty does not cover lost or stolen items or defects or damage due to normal wear and tear or caused by accident, abuse, misuse, misapplication, or use of products together with Products. Attaching non-charms may damage bracelets. Stretching of chains and bracelets is not considered a defect in materials or workmanship. Do not expose Products to harsh chemicals or environments, as they can alter the appearance of the Product. These include, but are not limited to, liquid silver polish, pools, hot tubs, and spas. Please refer to the PRODUCT USE & CARE instructions for additional information on caring for and protecting your Product. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your Product.

THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THOSE STATED HEREIN. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. UNDER NO CIRCUMSTANCES SHALL BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,  SO  THE  ABOVE   LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. NO RETAILER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. To the extent that such rights cannot be disclaimed under applicable law, this warranty does not affect such rights.

Contact Information: 
For all warranty related inquiries in-store or online, please contact our Jewelry Customer Care Centre.

Lab-Grown Diamonds Warranty


We wants you to enjoy your Lab-Grown Diamonds jewelry free of defects and we offer a 2 year limited warranty from your date of purchase, or, for California only, from the date of delivery in cases where purchases made in California are later shipped.  In addition, all Lab-Grown Diamonds stones are guaranteed to meet or exceed the advertised weight and all stones at 0.50 ct. or greater are also guaranteed to meet or exceed the advertised cut, color, clarity, and carat weight grades.    

Quick Facts: 

  • We do not repair jewelry, we will only replace the item if it is still available or give you and item of equal or lesser value. 
  • We do not cover lost jewelry, we apologize for the inconvenience.
  • We do not repair jewelry, we will only replace the item if it is still available or give you an item of equal or lesser value. We do not cover lost jewelry, we apologize for the inconvenience.
  • Items in their unused and original condition purchased from US Online Store can be exchanged within 30 days of purchase in one of our store locations. 
  • Damaged and defective items can only be returned by mail for a refund and cannot be returned or exchanged in-store. 
  • Our jewelry will tarnish, but can easily be cleaned. To learn more about cleaning your jewelry. 

Warranty obligations are limited to the terms set forth below:

1. Warranty Coverage

We warrants to original consumer purchasers that all Lab-Grown Diamonds products (“Products”) purchased through an authorized distribution channel, such as a store, an authorized multi-brand seller, or the eStore or other authorized online seller (list of authorized online sellers can be found), will be free from defects in materials and workmanship under ordinary consumer use for a period of two (2) years from the date of original retail purchase. CALIFORNIA ONLY: For purchases made in California that are later shipped to the consumer, the warranty period shall be two (2) years from the date of delivery to the consumer.
During this warranty period, if a defect in the Product is identified, and you follow the instructions for returning the Product, we will either (i) replace the Product with a new Product that is equivalent to the Product that is to be replaced; or (ii) refund to you the original retail purchase price of the Product. We shall have no obligation to replace or refund until the defective Product is returned. A replacement Product will assume the remaining warranty of the original Product or a warranty period of ninety (90) days from the date of replacement, whichever period is longer. When a refund or replacement is given, the returned Product becomes property.


Grading Guarantee
We also warrants to consumer purchasers or gift recipients that all Lab-Grown Diamonds stones purchased through an authorized distribution channel will meet or exceed the weight advertised.  All stones at 0.50 ct. and above are guaranteed to meet or exceed the advertised grades for cut, color, clarity, and carat weight, as those terms are defined by the CIBJO grading system.  If a Lab-Grown Diamonds stone fails to meet the applicable standard(s), as determined, we will replace the stone with a conforming stone.  This lifetime grading guarantee is transferable to subsequent consumer owners of the stone.  All claims require original proof of purchase.         

2. Obtaining Warranty Service
To obtain warranty service for your Product, please contact customer service. Customer service may be reached by:

Tel: 1-855-922-2600; ask for Consumer Affairs
• Fax: 443-766-1956

Please have available the following information: (i) the Product purchased, (ii) the original sales receipt reflecting the date on which the Product was purchased, and (iii) the name of the seller from which the Product was purchased.  Original proof of purchase is required, including in cases where the Product was received as a gift. Customer service will provide further direction on how to make your claim, including how and where to return the Product, and may request additional information to assist in assessing the claim. 

3. Exclusions and Limitations
This warranty applies only to Products purchased through authorized distribution channels, unless otherwise prohibited by law. Because cannot vouch for the authenticity of products purchased through unauthorized channels nor the quality control procedures of the retailers in those channels, this warranty is not available for Products purchased from unauthorized sellers. This warranty does not cover lost or stolen items or defects or damage due to normal wear and tear or caused by accident, abuse, misuse, misapplication, or use of products together with Products.
Do not expose Products to harsh chemicals or environments, as they can alter the appearance of the Product. These include, but are not limited to, liquid silver polish, pools, hot tubs, and spas. Please refer to the PRODUCT USE & CARE instructions for additional information on caring for and protecting your Product. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your Product.

THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THOSE STATED HEREIN. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THE TWO-YEAR EXPRESS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. UNDER NO CIRCUMSTANCES SHALL BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,  SO  THE  ABOVE   LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. NO RETAILER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. To the extent that such rights cannot be disclaimed under applicable law, this warranty does not affect such rights.

Contact Information: 
For all warranty related inquiries in-store or online, please contact our Jewelry Customer Care Centre.

Las obligaciones por garantía de se limitan a los términos establecidos a continuación:

1. Cobertura de garantía

We garantiza que todos sus productos (“Productos”) que se compran a través de un canal de distribución autorizado, como una tienda, un vendedor multimarcas autorizado, o la tienda en línea u otro vendedor en línea autorizado (puedes encontrar la lista de tiendas en línea autorizadas en están libres de defectos en cuanto al material y la artesanía bajo el uso ordinario del cliente durante un periodo de un (1) año, a partir de la fecha de la compra original en tienda. Durante este período de garantía, si se identifica algún defecto en el producto, y sigues las instrucciones para devolver el producto, a su discreción y en la medida en que la ley lo permita, (i) reparará el producto con partes nuevas o reacondicionadas, bajo responsabilidad de; (ii) reemplazará el producto por un nuevo producto que sea igual al producto que va a ser reemplazado; o (iii) reembolsará la totalidad o parte del precio de compra del producto. We no tiene obligación de reparar, reemplazar o rembolsar el producto defectuoso hasta que este sea devuelto.  Un producto de reemplazo supone la garantía restante del producto original o un periodo de noventa (90) días a partir de la fecha del reemplazo o reparación, dependiendo de cuál de los periodos sea más largo.  Cuando se entrega un reembolso, el producto devuelto se convierte en propiedad de.

Volver al principio

2. Obtener el servicio de garantía

Para obtener el servicio de garantía para tu producto, comunícate con tu tienda local autorizada.  Puedes ubicar a la tienda autorizada más cercana en. Como alternativa, puedes comunicarte con el servicio de atención al cliente de. Puedes comunicarte con el servicio al cliente de de la siguiente manera.

Volver al principio

3. Exclusiones y limitaciones

Esta garantía limitada se aplica solo a productos fabricados por y comprados a través de canales de distribución autorizados. We no puede responder por la autenticidad de productos comprados a través de canales no autorizados ni por los procedimientos de control de calidad de las tiendas de esos canales. Esta garantía limitada no se aplica a artículos perdidos ni robados, y no te da derecho a reemplazos ni reembolsos de artículos perdidos o robados. Esta garantía limitada no se aplica a los daños de productos causados ​por accidente, abuso, mal uso, uso indebido o uso de productos que no son de junto con productos. Usar dijes que no sean de puede dañar las pulseras. El estiramiento de las cadenas y las pulseras de no se considera como defecto en los materiales o la artesanía. No expongas los productos a químicos o ambientes hostiles, ya que pueden alterar la apariencia del producto. Esto incluye, entre otros, pulidor de plata líquido, piscinas, jacuzzis y spas. Consulta las instrucciones de cuidado y limpieza para obtener información adicional sobre el cuidado y la protección de tu producto. No cumplir con estas instrucciones puede constituir un abuso, mal uso o uso indebido de tu producto.

ESTA GARANTÍA LIMITADA Y LOS RECURSOS ESTABLECIDOS ANTERIORMENTE SON EXCLUSIVOS Y EN LUGAR DE TODAS LAS DEMÁS GARANTÍAS, RECURSOS Y CONDICIONES, YA SEAN ORALES O ESCRITOS, EXPRESOS O IMPLÍCITOS. TODAS LAS GARANTÍAS IMPLÍCITAS, INCLUYENDO LAS GARANTÍAS DE COMERCIALIZACIÓN Y DE IDONEIDAD PARA UN PROPÓSITO EN PARTICULAR, TIENEN LÍMITE DE DURACIÓN DE ACUERDO CON LA GARANTÍA LIMITADA. ALGUNOS ESTADOS NO PERMITEN LIMITACIONES EN CUANTO A LA DURACIÓN DE UNA GARANTÍA IMPLÍCITA, DE MODO QUE ES POSIBLE QUE LA LIMITACIÓN ANTES MENCIONADA NO SE APLIQUE A TI. NO SE RESPONSABILIZA POR LOS DAÑOS DIRECTOS, ESPECIALES, INCIDENTALES O CONSECUENTES QUE RESULTEN DE CUALQUIER VIOLACIÓN DE GARANTÍA O CONDICIÓN O EN VIRTUD DE CUALQUIER OTRA TEORÍA LEGAL. ALGUNOS ESTADOS NO PERMITEN LA EXCLUSIÓN O LIMITACIÓN DE DAÑOS INCIDENTALES O CONSECUENTES, DE MODO QUE ES POSIBLE QUE LAS EXCLUSIONES Y LIMITACIONES ANTES MENCIONADAS NO SE APLIQUEN A TI. NINGÚN DISTRIBUIDOR, AGENTE O EMPLEADO DE ESTÁ AUTORIZADO A HACER CUALQUIER MODIFICACIÓN, EXTENSIÓN O AGREGADO A ESTA GARANTÍA LIMITADA.

Esta garantía te brinda derechos legales específicos y además puedes tener otros derechos que varían de un estado a otro. En la medida en que no se pueda renunciar a tales derechos bajo la ley aplicable, esta garantía limitada no afecta a dichos derechos. Volver al principio

Garantía de diamantes cultivados en laboratorio de

Prometemos ofrecer los diamantes cultivados en laboratorio más hermosos y radiantes, garantizamos nuestros estándares de calidad 4C para toda la vida.  

En nuestra promesa de ofrecer los diamantes cultivados en laboratorio más bellos y radiantes, garantizamos nuestros altos estándares de las 4C para siempre. We garantiza a los compradores originales que todos los productos Diamantes cultivados en laboratorio adquiridos a través de un canal de distribución autorizado de, como una tienda, un vendedor multimarca autorizado, o la tienda en linea de u otro vendedor en línea autorizado (la lista de vendedores en línea autorizados se puede encontrar en), estarán libres de defectos en materiales y mano de obra bajo uso ordinario del consumidor durante un período de dos (2) años a partir de la fecha de compra original.

SÓLO PARA CALIFORNIA: Para las compras realizadas en California que se envíen posteriormente al consumidor, el periodo de garantía será de dos (2) años a partir de la fecha de entrega al consumidor. Durante este periodo de garantía, si se identifica un defecto en el Producto, y usted sigue las instrucciones para devolver el Producto, (i) sustituirá el Producto por uno nuevo que sea equivalente al Producto que debe ser sustituido; o (ii) le reembolsará el precio original de compra del Producto. 

We no tendrá obligación alguna de sustituir o reembolsar hasta que el Producto defectuoso sea devuelto. Un Producto de sustitución asumirá la garantía restante del Producto original o un período de garantía de noventa (90) días a partir de la fecha de sustitución, el período que sea más largo. En caso de reembolso o sustitución, el Producto devuelto pasará a ser propiedad de.

Garantía de graduación del Diamante


We también garantiza a los consumidores compradores o destinatarios de regalos que todas las piedras Diamantes cultivados en laboratorio adquiridas a través de un canal de distribución autorizado de cumplirán o superarán el peso anunciado. Se garantiza que todas las piedras de 0,50 quilates o más cumplen o superan los grados anunciados de corte, color, claridad y peso en quilates, tal y como estos términos se definen en el sistema de clasificación CIBJO. Si una piedra de Diamantes cultivados en laboratorio no cumple con las normas aplicables, según lo determinado por, reemplazará la piedra con una piedra conforme. Esta garantía en la calidad por siempre es transferible a los subsiguientes consumidores propietarios de la piedra. Todas las reclamaciones requieren la prueba original de compra. Visite para obtener información adicional sobre la garantía.