Returns & Exchanges

What is your return policy?

Items in unused and original condition are eligible for returns within 30 days by mail or in-store with original receipt/electronic receipt lookup. Damaged/defective merchandise may be returned in-store or online. Shipping charges are non-refundable. Gift Cards or E-Gift Cards are non-returnable.

Extended Holiday Returns! From November 1, 2025, we will gladly accept returns and exchanges on items in unused and in original condition until January 31,2026 with original receipt. 

RETURN POLICY
Items can be returned by mail or in-store with original receipt/electronic receipt lookup.


FINAL SALE
The following items are considered Final Sale and cannot be returned, exchanged or refunded with the exception of damaged/defective merchandise.
• Engraved Items
• Last Chance Items


Returns by Mail: 

Returning your item is easy and free! Just follow the steps below:

  • Fill out the Return Form included in your package. Be sure to include the quantity, item number, and reason for your return(s).
  • Securely pack your item(s) along with your Return Form.
  • Attach the prepaid UPS shipping label to the outside of your package.
  • If you can’t find your return form or prepaid label, please click here and enter your order tracking number, then select “Return this package” — or contact our Jewelry Customer Care Center for help.
  • Drop off your return at any UPS Store, UPS Authorized Shipping Outlet, or UPS Customer Center. Return shipping is on us — you won’t be charged.

Refunds & Processing Times

  • Once your package is received and validated by our warehouse, we’ll process your return and send you a confirmation email.
  • Refunds may take up to 7 business days after validation, but we aim to process them within 5 business days.
  • All refunds are issued to the original form of payment. Please note:
    • Original shipping charges are not refundable.
    • Banks may take an additional 3–5 business days to credit your account.


Returns In-Store
• Find your nearest store.
•Bring original packing slip or email invoice along with merchandise you wish to return to the store.
•Refunds will be processed to the original form of payment. Purchases using PayPal will be issued a gift card.


Exchanges

  • If you require an exchange, please return the items by mail with a prepaid return label or in-store and purchase your desired item(s). 
  • You may exchange your item(s) at branded stores for an item of equal or lesser value provided it is available. Original shipping costs are non-refundable and therefore not considered for exchanges.


What is exchange policy?

Items in their unused and original condition purchased from US Online Store can be exchanged within 30 days of purchase in one of our store locations. Gift Cards or E-Gift Cards are non-returnable.  Promotions, clearances, or sales may have modified terms and conditions.

Extended Holiday Returns! From November 1, 2025, we will gladly accept returns and exchanges on items in unused and in original condition until January 31,2026 with original receipt. 

Exchange in store:
a. Find your nearest store.
b. Bring original packing slip or email invoice along with merchandise you wish to exchange to the store.
c. Your original shipping cost is not considered for exchange and is not refundable.

For Store Closures please see below how to handle exchanges: 
a. Return original item via the enclosed return label and return form.
b. Go onto our website and select new size/style and purchase.
c. Your original shipping cost is not considered for exchange and is not refundable.



What if I received an incorrect item or an item is missing from my order?

We apologize for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen please contact our Customer Care team immediately so we can resolve the issue.



How much time do returns take to be processed?

Returns by mail:

Please allow 7 to 10* business days, from the receipt of your return package, to process your returns. You will receive an email notification once your return is processed. Please allow up to 5 additional business days for the funds to be credited to your original payment method.

*During periods of high sales volume (Black Friday, Christmas, Valentine’s Day, Mother’s Day and other promotional events) it may take an additional 5-10 business days for us to process your returns once we receive it.
 

Returns in a store:
Returns will be processed to the original form of payment and will take up to 5 business days for the credit to be applied. Any Afterpay refunds will be handled through your Afterpay portal, for any questions on your Afterpay refunds please contact Afterpay directly.



Can a gift recipient return Jewelry?Gift recipients may return or exchange merchandise to a store, item must be accompanied by a gift receipt. If merchandise is is returned by mail a credit will be issued to the original payment method and purchaser.